Exchange Information:

Goddess of Hair offers exchanges at this time but no refunds on purchases.

Exchanges must be requested by e-mail us within 9 days of receiving the product. You will be given a Return Authorization Code (RAC) which has to be clearly marked on the shipping box. We offer one exchange per item without Restocking Fee.

In addition you will need to pay for shipping the product back to us as well as us shipping the new product to you.

For Second Exchange, restocking fee of 20% or $20 will be charged.

We will not accept damaged or “used” products as exchanges. We reserve the right to make the judgment call if an item is damaged or used. Items used improperly qualify as ‘damaged’. If your returned item falls into this category we will send it back to you provided you pay shipping.

The exception is the manufacturers defect. If a manufacture's defect is found, please contact us immediately to replace your purchase. We will replace the item for the same brand, style and color at no cost.

Return products must be returned with the original netting and tags still attached, in the undamaged packing. Item must be in new and re-saleable condition. Do not mark tape or attach anything to the packaging. Item altered in any way can not be accepted. For example, item was washed or exposed to smells like perfume.

Exchange Information for hairpieces:

We will gladly exchange your piece if you are not completely satisfied with the color or style.

Please read the following terms and conditions for an exchange:
A. Request for an exchange must be made within 3 days of your receipt of the item and you must receive an approval for exchange via e-mail prior to returning the item. Please enclose a note with your return item with your request (i.e. new color, style etc.)
B. Return items must be sent at your cost, any items with postage due will be returned to sender.
C. Items must be in absolutely new condition, this means NOT worn, brushed, shaken-out or altered in any way and include ALL original packing materials, otherwise your exchange will not be accepted and the item will be returned back to you at your cost.
D. There will also be a restocking fee of 20% or $20 will be charged.
E. Customer must pay for the original shipping cost for all return/exchange items unless the cause for return was due to a material defect in the product.

All Sales are final on clearance items, and no exchanges will be accepted

Disclaimer:

Privacy Policy
The information you provide shall remain the sole proprietorship of Goddess of Hair, LLC and will always remain confidential. We take our customer's privacy and safety seriously. Our goal is to minimize fraudulent, unnecessary claims that could incur against them.

Medical Advice
Goddess of Hair does not give medical advice. Please consult a physician for diagnosis, treatment or a medical condition.

Hair Product’s Effectiveness
We are not responsible for any problems with direct or indirect usage of hair extensions sold on our website. We advise all our customers to seek professional help before they use our hair extensions and replacement tools and systems.

Waiver
By ordering online, purchaser acknowledges that they are fully aware of our Disclaimer guidelines and fully agree with the website policies

Note
Color of hair products may vary slightly between shipments due to the inherent nature of human hair.

Please visit our web site to view current guidelines and Price list.

Information provided herewith is subject to change without notice.

Our product prices and Shipping, & Handling prices are subject to change without notice. Although we work to keep website information accurate, at times inventory, production, or expenses may change and require price adjustments on our part before we are able to update the website.

If you have additional questions, please contact customer service by clicking here.